Last updated: November 13, 2020
1. GeneralThis refund policy of RocketsApp is intended for all users of the RocketsApp websites and services ("user"). No refund will be made 2 weeks after the delivery of the service/campaign is completed. If you are not happy with the service, please start the refund request as soon as possible. For special inquiry, please contact us for further discussion.
2. Payment Refund
2.1 Refund on Invoices:If the user has added funds in their account balance, then they may ask for the refund of their balance at anytime. Your unused balance will be refunded within 7 days upon requested to your original payment ( minus bonus and any applicable fee from Paypal/ other 3rd party payment)
2.2 Refund on Campaigns/Orders:
If the user creates the campaign or places the order using their account balance and do not want to continue with the same then they may terminate the campaign or cancel the order (if applicable and available) to get the refund, back to their account or to original payment ( upon requested). The refund may be partial depending on the progress of the campaign/order already achieved. Your unused balance will be refunded within 7 days upon requested to your original payment ( minus bonus and any applicable fee from Paypal/ other 3rd party payment)
2.3 Refund due to bad trafficsWe guaranty 100% refund for traffics from device farm, emulator, bad or fraudulent traffics, violative installation... Please provide proof to verify bad traffics to get your refund, back to your account balance or to original payment (upon requested). Please find exceptions below: - No refund, if the ranking of your app does not improve or fluctuates after running app install campaigns on our platform (we charge you for install, not ranking). Your unused balance will be refunded within 7 days upon requested to your original payment ( minus bonus and any applicable fee from Paypal/ other 3rd party payment)
3. Payment Disputes & ChargebacksYou must not dispute PayPal directly, without contacting the support team first. You may use PayPal dispute at the end when you are not satisfied with the resolution given by support team but you must first contact support in any case and explain your problem or justify the need for the refund. Note: make sure you must wait for the response /resolution by the support team after you reach us. If you dispute PayPal directly without contacting support first or waiting for a response/resolution from them then you may become ineligible for any refund from our end at all because in that case you have breached our policy by going against to it.
4. Special / Other CasesThere are some cases which are special i.e does not come under any of the above and need to be discussed exclusively, In such case, you can contact support and explain your problem, if we found your problem genuine then we may give you the refund or proper resolution.
Contact UsRocketsApp which is provided to you by DCD Media
If you have any questions or concerns regarding these Terms or your use of any RocketsApp Sites and Features or our Services. Please contact us for any questions regarding these Terms or any Additional Terms.
You may contact us by using the "Contact Us" or by mail to: DCD Media | 4 KIRKHAM DRIVE, AJAX, ONTARIO-L1S 5L1, CANADA